Privacy Policy

Timmons Properties Privacy Policy

Last updated: November 24, 2024

Introduction

Timmons Properties, Inc. (“Timmons,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website (timmonsproperties.com)
  • Use our online portal and services
  • Interact with our Community Association Management services
  • Please communicate with us via phone, email, text message, or in person

Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you consent to the practices described in this Policy.

1. Information We Collect

Information You Provide to Us:

We collect information that you voluntarily provide when you:

  • Submit contact forms, service requests, or inquiries
  • Register for our homeowner portal
  • Make payments or manage your account
  • Subscribe to receive communications
  • Apply for architectural approval
  • Contact our customer service team
  • Register for meetings or events

This information may include:

  • Name and contact information (address, phone number, email)
  • Property address and association details
  • Account numbers and payment information
  • Architectural project details and documentation
  • Communications and correspondence with us
  • Any other information you choose to provide

Information We Collect Automatically:

When you visit our website or use our online services, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, navigation patterns)
  • Cookies and similar tracking technologies
  • Referring to the website information

Information from Third Parties:

We may receive information about you from:

  • Community association boards and committees
  • Vendors and service providers working in your community
  • Property owners, developers, or sellers
  • Payment processors and financial institutions
  • Public records and databases

2. How We Use Your Information

We use the information we collect to:

Provide and Manage Services:

  • Administer community association management services
  • Process payments and maintain financial records
  • Respond to service requests and inquiries
  • Communicate essential updates and notices
  • Schedule appointments and coordinate maintenance
  • Enforce association rules and covenants

Improve Our Services:

  • Analyze usage patterns and preferences
  • Enhance our website and portal functionality
  • Develop new services and features
  • Conduct surveys and gather feedback

Legal and Compliance:

  • Comply with legal obligations and regulatory requirements
  • Enforce our terms, policies, and agreements
  • Protect against fraud and security threats
  • Respond to legal proceedings and governmental requests

Communications:

  • Send account statements and payment reminders
  • Provide emergency and urgent notifications
  • Share community news and updates
  • Send newsletters and informational materials (with your consent)
  • Respond to your questions and requests

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

Service Providers:

Third-party vendors who assist us in operating our business, including:

  • Payment processors (e.g., ClickPay)
  • Web hosting and IT service providers
  • Text messaging and communication platforms
  • Accounting and financial services
  • Maintenance and vendor management services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Community Associations:

Information may be shared with your homeowner association board, architectural review committee, or other association entities as necessary to manage community affairs.

Legal Requirements:

We may disclose your information when required by law, including:

  • In response to subpoenas, court orders, or legal processes
  • To comply with government regulations
  • To protect our rights, property, or safety
  • To prevent fraud or security threats

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent:

We may share your information for other purposes with your explicit consent.

4. Text Messaging and Communications

When you provide your mobile phone number and consent to receive text messages, we will send you SMS/MMS messages related to our services. For detailed information about our text messaging practices, please review our Text Messaging Service (SMS/MMS) Policy.

Key Points:

  • You can opt out at any time by replying STOP
  • Message and data rates may apply
  • Message frequency varies based on your account and community needs

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website.

How We Use Cookies:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Preference Cookies: Remember your settings and preferences

Your Choices:

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Restricted access to personal information
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Secure data storage and backup systems

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction:

You have the right to access and update your personal information. You can do this by:

  • Logging into your homeowner portal
  • Contact us at the information provided below

Opt-Out Rights:

  • Marketing Communications: Unsubscribe from promotional emails using the link provided in the email
  • Text Messages: Reply STOP to opt out of text messages
  • Phone Calls: Request to be added to our do-not-call list

Data Deletion:

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, active contracts).

Data Portability:

You may request a copy of your personal information in a portable format.

To exercise any of these rights, don’t hesitate to get in touch with us using the information in Section 11 below.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as payment processors, vendor sites, or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised “Last updated” date.

Material Changes: If we make significant changes that affect your rights, we will provide prominent notice through our website, email, or other reasonable means.

Your Continued Use: Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, don’t hesitate to contact us using the information below.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, don’t hesitate to get in touch with us:

Timmons Properties, Inc.

Privacy Contact:
Email: customercare@timmonsprop.com
Phone: (615) 383-1777
Address: 1114 17th Ave S, Suite 101, Nashville, TN 37212

Business Hours:
Monday – Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 4:00 PM (Central Time)

We will respond to your inquiry within a reasonable timeframe.

14. Effective Date

This Privacy Policy is effective as of the “Last updated” date shown at the top of this page. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Thank you for trusting Timmons Properties, Inc. with your community association management needs. Your privacy is important to us.